FREQUENTLY ASKED QUESTIONS

Request a new ID card by clicking here or by calling our customer service department at 1-877-725-2467 x1.

We mail out semi-annual Activity Reports in January and July of each year.  If you would like one before then, please contact our customer service department here.

You can easily do this online at our Update Your Information page or you can contact our customer service department at 1-877-725-2467 x1.

• Medicare Set-Aside (MSA) – While primary funds are available, this account covers services that are related to your injury, are Medicare-allowable, and are rendered on or after the settlement date.
• Medical Custodial Account (MCA) – This account covers any services related to your injury that are rendered on or after the settlement date, and that are not covered by any other insurance.

If the service or item can be covered by your Medivest account, yes you can be reimbursed. The following information will need to be submitted to ensure eligibility for reimbursement:

• Date of service
• Amount paid
• Description of the service or item

To submit a request for reimbursement use Medivest’s Online Member Reimbursement Form. Or download a copy of the form here and submit it along with copies of your receipts or documentation to our claims department at any of the following channels:

Email: claims@medivest.com

Fax: 407-971-4742

Mail:
Medivest Benefit Advisors
Attn: Claims
12226 Corporate Blvd., Ste. 142-322
Orlando, FL 32817

Our customer service department can answer your questions.  Please call them at 1-877-725x2467x1 or send an online message here.

If not already reviewed by Medivest, please contact your insurance company to authorize discussing your other insurance with Medivest.  Afterward, please submit a copy of the front and back sides of your ID card(s) to our customer service department so we can coordinate benefits.

Email: customerservice@medivest.com

Fax: 407-971-4742

Mail:
Medivest Benefit Advisors
Attn: Customer Service
12226 Corporate Blvd., Ste. 142-322
Orlando, FL 32817

As determined by the settlement, most accounts are funded with an initial seed (a one-time, initial deposit) and the remaining funds are annuitized – additional funds are deposited on a regular basis, usually once a year.  A small number of accounts are funding with a one-time, lump-sum deposit.

Please contact customer service to ask how your account is funded.

Your Medivest account has open access – you can see any licensed provider.  We would recommend that you use Medicare-certified providers so they can file to Medicare during any temporary periods of funds exhaustion or for services unrelated to your injury.

The first step is to contact your provider and to authorize releasing claim information to Medivest.  Afterward, please submit a copy of these documents to our claims department at any of the following:

Email: claims@medivest.com

Fax: 407-971-4742

Medivest Benefit Advisors
Attn: Claims
12226 Corporate Blvd., Ste. 142-322
Orlando, FL 32817