Member Resources

FREQUENTLY ASKED QUESTIONS

Hello. What can we help you with today?

  • I lost my Medivest ID card. How do I get a new one?
  • Will I get a ledger for my Medivest account?
  • My personal contact or insurance information has changed. How do I update this?
  • What does my account cover?
  • Can I be reimbursed for items that I paid out of pocket for?
I lost my Medivest ID card. How do I get a new one?

Request a new ID card by clicking here or by calling our customer service department at 1-877-725-2467 x1.

Will I get a ledger for my Medivest account?

We mail out semi-annual Activity Reports in January and July of each year.  If you would like one before then, please contact our customer service department here.

My personal contact or insurance information has changed. How do I update this?

You can easily do this online at our Update Your Information page or you can contact our customer service department at 1-877-725-2467 x1.

What does my account cover?
  • Medicare Set-Aside (MSA) – While primary funds are available, this account covers services that are related to your injury, are Medicare-allowable, and are rendered on or after the settlement date.
  • Medical Custodial Account (MCA) – This account covers any services related to your injury that are rendered on or after the settlement date, and that are not covered by any other insurance.
Can I be reimbursed for items that I paid out of pocket for?

Absolutely!  So long as a service or item can be covered by your Medivest account, submit a completed Member Reimbursement Form and copies of your receipts or documentation to our claims department at any of the following:

Email: claims@medivest.com

Fax: 407-971-4742

Mail:
Medivest Benefit Advisors
Attn: Claims
2100 Alafaya Trail #201
Oviedo, FL 32765

  • Who do I contact if I or any of my providers have questions about my Medivest benefits or I need my account balance?
Who do I contact if I or any of my providers have questions about my Medivest benefits or I need my account balance?

Our customer service department can answer your questions.  Please call them at 1-877-725x2467x1 or send an online message here.

  • I have insurance other than Medivest. Who pays first?
I have insurance other than Medivest. Who pays first?

If not already reviewed by Medivest, please contact your insurance company to authorize discussing your other insurance with Medivest.  Afterward, please submit a copy of the front and back sides of your ID card(s) to our customer service department so we can coordinate benefits.

Email: customerservice@medivest.com

Fax: 407-971-4742

Mail:
Medivest Benefit Advisors
Attn: Customer Service
2100 Alafaya Trail #201
Oviedo, FL 32765

  • How is my Medivest account funded?
How is my Medivest account funded?

As determined by the settlement, most accounts are funded with an initial seed (a one-time, initial deposit) and the remaining funds are annuitized – additional funds are deposited on a regular basis, usually once a year.  A small number of accounts are funding with a one-time, lump-sum deposit.

Please contact customer service to ask how your account is funded.

  • Am I required to use a specific network or provider for services?
Am I required to use a specific network or provider for services?

Your Medivest account has open access – you can see any licensed provider.  We would recommend that you use Medicare-certified providers so they can file to Medicare during any temporary periods of funds exhaustion or for services unrelated to your injury.

  • I received a statement or invoice from my provider. What do I do?
I received a statement or invoice from my provider. What do I do?

The first step is to contact your provider and to authorize releasing claim information to Medivest.  Afterward, please submit a copy of these documents to our claims department at any of the following:

Email: claims@medivest.com

Fax: 407-971-4742

Medivest Benefit Advisors
Attn: Claims
2100 Alafaya Trail #201
Oviedo, FL 32765


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